In this episode of The Resilient Recruiter, Mark Whitby’s podcast, Gerard explains why growth in tough markets has nothing to do with working harder. It comes down to how your agency is built.
Instead of relying on a single service line, we built what I calls an “all-seasons service portfolio” with eight revenue streams. When permanent hiring slowed, outplacement surged. When clients froze recruitment, other services took over. We break down exactly how the model works, why most agencies monetise only 0.2% of their candidate database, and how technology allowed me to replace the work of 30 people with one part-time role. If you’re a recruitment agency owner or search firm leader who wants a business that can grow in any market, this episode will challenge how you think about revenue, systems, and resilience.